Returns & Exchanges

Return Policy

Returns must be sent back within 30 days of the delivery date.
A 20% restocking fee applies to all returns unless the item is defective, misprinted, or incorrect. In such cases, no restocking fee is charged.
All products at Our Store are custom-made and printed exclusively for you. Due to this, a 20% restocking fee applies to returns. However, exchanges are exempt from this fee.
We provide a prepaid return label for items that are defective, misprinted, or incorrect. For all other return reasons, the customer is responsible for return shipping costs.
Once your return is received, processing takes 6-10 business days. All returns undergo an inspection before approval. Refunds are issued within 3-5 business days post-approval. Items that have been worn, washed, or are past the 30-day return period are not eligible for returns or exchanges.
Ensure the original packing slip is included with your return.
Shipping fees are non-refundable.

Exchange Policy

Exchanges must be initiated within 30 days of the delivery date.
To exchange an item, contact our support team with your order details, reason for exchange, and the new size or color request. Exchanges are only available for the same design.
Include the original packing slip with your exchange and note your requested size change.
Items must not have been worn, washed, or exceed the 30-day return period. Processing time varies by product:

1-2 day handling time: Exchange ships in 3-5 business days. 4-7 day handling time: Exchange ships in 6-10 business days. Customers are responsible for return shipping costs.

For urgent exchanges, contact us at (657) 215-1338 or email [email protected].
5445 Oceanus Dr STE, 114-115, Huntington Beach, CA 92649, USA
Customers outside the U.S. are responsible for shipping costs only.

Refund Contact Information

    US Warehouse: 613 East Pike Street, Seattle, WA 98122, USA Note: We do not have a physical showroom. All purchases must be made online.

    Email: [email protected] (Responses may take up to 24 hours.)

    Phone: 206-623-5339 While email is the preferred contact method, you may call during business hours:

    Business Hours: Monday – Saturday: 9:00 AM – 7:00 PM Saturday: 10:00 AM – 6:00 PM