🔹 Customer Satisfaction Guarantee

At Our Store, your satisfaction is our top priority!

🔹 Order Changes & Cancellations

• You may modify or cancel your order within 2 hours of placing it.
• After 2 hours, orders are locked for processing and cannot be canceled.
• A 20% processing fee applies to all order cancellations.

📌 By making a purchase, you agree to these terms.

🔹 Refund & Return Policy

Due to hygiene standards and our made-to-order process, refunds or exchanges are only available if:

• The item is significantly different from its description.
• The item arrives damaged due to production or shipping issues.
• You receive the wrong product.

📌 Please note:

• Made-to-order products may have slight color variations due to lighting and screen settings.
• If an issue is verified, we will replace the item or issue a refund.

🔹 How to Request a Return or Refund

To file a return/refund request, please contact our Customer Support Team with:

• Order number
• Photos/videos showing the defect or issue
• Delivery address & contact details

Once we receive your request, we will inspect the claim and notify you of approval or rejection.
🚨 If your request does not meet our requirements, a refund will not be issued.

🔹 Important Refund & Return Conditions

• No refunds/exchanges on sale or promotional items.
• Shipping fees are non-refundable once an order has shipped.
• Customers cover return shipping costs unless the item is defective.
• Return/refund requests must be made within 30 days of purchase.

📦 Non-Delivery Guarantee:
If your order hasn’t arrived within 45 business days, you are eligible for a full refund.

For any issues, feel free to reach out to our support team for assistance. 💬